TOMMEE TIPPEE Complaint

TOMMEE TIPPEE Complaint

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Tommee Tippee Faulty Perfect Prep Machine - Tommee Tippee Perfect Prep Machine


NOT HAPPY! Saved up to buy a Perfect Prep Machine and triedit for the first time today and it wont work. When you buy the machine first thing you do is put it through a cleaning cycle. This involves filling the hopeer with 1ltr of boiling water then pressing a button on the side which starts flushing the boiling water through the system. When I press this button it will not illuminate the symbol on the front and nothing happens. ive tried the normal hold the button for longer, switch it off and try again but nothing.

I decided to phone Tommee Tippee customer help line..I was told there was nothing they could do other than to organize a courier myself to send it back to them which would take up to five days for them to receive then two days for the warehouse to notify that they had received the machine then send one out to me, so basically this could take up to three weeks!!!!! The other alternative discussed was to return the machine to where I bought it from which is a 40 mile round trip for me on the bus as we don't have a car. I will try and sort a lit but I asked if they would refund my travel expenses they said they offer no refund's. This was a big deal for us, we saved for months and do not have spare money to be throwing at travelling around to get it replaced. To top it all she told me they are out of stock at the moment and "should" be getting a deliver in the next couple of weeks.

So I've bought a bottle machine that doesn't work, I have to pay to travel to get it replace or wait for them to come back into stock and deliver me a new one which could take up to three weeks. Surely the least they could do is offer to cover the expense of me travelling ad the fact my wife is also very upset as we were both excited to use it and I guess she is more emotional considering she's just had a baby.

Not Impressed


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